At Dogs for Good we are committed to respecting and protecting your privacy.
When you interact with us, we may receive personal information about you. The information on this page tells you about how we collect, use and store your personal information.
- Who is Dogs for Good and how can you contact us?
- What information do we collect, and when?
- How do we use your information?
- Why its legal for us to use personal information
- Who do we share your personal information with?
- Your rights over our personal information
- How we keep your personal information safe
Who is Dogs for Good and how can you contact us?
Dogs for Good are a charity that makes life-changing differences for people with disabilities.
You can contact Dogs for Good by writing to us at Dogs for Good, The Frances Hay Centre, Blacklocks Hill, Banbury, OX17 2BS, emailing [email protected] or calling 01295 252600 (phone lines manned between 9 am to 5 pm Monday to Friday.)
Dogs for Good is a registered charity in England and Wales (charity number 1092960) and Scotland (SC039828). We make life changing differences for people with disabilities. We work to support people and communities through the help of a trained dog, improving and enriching the lives of both.
Our assistance dogs support adults and children in their homes and in the community. We work with people with a range of disabilities and also children with autism. In our Community Dog service, our activity and therapy dogs work with specialist handlers in communities and schools. Together they help adults and children to overcome specific challenges and develop life skills. Our Family Dog team gives specialist advice and support to help people get the most out of their relationship with their pet dog, most notably families with a child with autism.
Within this policy, “we” refers to Dogs for Good. For the purpose of the General Data Potection Regulation (EU) 2017/679, Dogs for Good is the data controller.
You can contact Dogs for Good by writing to us at Dogs for Good, The Frances Hay Centre, Blacklocks Hill, Banbury, OX17 2BS, emailing [email protected] or calling 01295 252600 (phone lines manned between 9-5 Monday to Friday.)
What information do we collect, and when?
We may collect and store information about you when you interact with us. For example, this could be when you submit an enquiry about our services, make a donation, fundraise for us or apply for a job.
We collect personal data as defined by the General Data Protection Regulation
We collect information about you directly; when you make a donation to us, sponsor a puppy, enquire about our services, apply for a job vacancy, sign up to our e-newsletter, enquire about rehoming a dog or otherwise provide us with personal information. We collect information indirectly when you use our website or engage with us on social media.
The information we collect directly may include name and address details, other contact details including email address and phone number, and other information relevant to the purpose for which you provided it. We also record any requests for information from you and any feedback we receive from you, for example around how you want to be contacted.
Like many organisations, we also gather information about the use of our website, such as which pages people visit most frequently and how long people spend on our site, in order to better understand what our supporters are interested in and likely to respond to. We may use this information to personalise the way our website appears to visitors, in order to give you more of the things you are interested in.
How do we use your information?
We will use your data for a number of purposes, always in line with our supporter promise.
We will always abide by your expressed wishes of how you wish to be contacted by Dogs for Good, and we will never sell or share your details for the purpose of marketing.
We will use your data for a number of purposes, always in line with our supporter promise. These purposes include:
- To promote the aims of the charity
- To provide you with the services, information and support you have requested
- To process donations kindly received from you
- Process gift aid declarations
- To fulfil products purchased e.g Sponsor a Puppy
- Support your fundraising
- Keep you informed of our news and appeals
- Record your wishes of how you prefer to be contacted
- Ensure all internal administrative functions are carried out
- Support you as you volunteer with us
- Support our clients
- Provide potential clients with relevant information and assess their suitability for our services
- Contact you regarding rehoming one of our dogs
- For internal record keeping, including the management of complaints and feedback
We currently send out three fundraising appeals each year, and an annual newsletter to our supporters. For those who have subscribed to receive our e-newsletter, these are sent out monthly.
Why its legal for us to use personal information
We will only contact you by email, telephone and SMS when you have given us consent to do so. In some instances, we will contact you by post on the grounds of legitimate interest, as outlined in the General Data Protection Regulations. This is where you request to receive goods or services from the charity, or make a donation to us, and we have a legitimate interest to use your personal information to respond to you or fulfil your requirement.
We will only contact you with marketing materials via email or telephone if we have your consent to do so. If you agree to us providing you with marketing materials, you can always change your preferences at a later date.
If you have provided us with your postal address we may write to you with news of our work and appeals, unless you tell us you would prefer not to hear from us in this way. This contact will be on the grounds of legitimate interest, as outlined in the General Data Protection Regulations. Sometimes it is also necessary to process your data for us to comply with our legal obligations, for example when we send gift aid information to HMRC.
You are not required to provide personal data to us, but note that failure to do so may affect the ability to provide the services you request. For example, we are unable to send you updates on your sponsor puppy if we don’t receive your address.
You can ask us to change how we contact you at any time by emailing [email protected], writing to us or phoning us. If you have told us you do not wish to be contacted for marketing purposes, we will retain your details marked as ‘do not contact’, so we can be sure to exclude you from any future marketing.
We may analyse personal information we collect on your to create a profile of your areas of interest, so that we can contact you with the most relevant information. This may be, for example, around an area of our work you have expressed a specific interest in, or how you may be able to support us. Dogs for Good does not undertake any automatic profiling.
Who do we share your personal information with?
We may share your personal information with our trusted partners, including data processors, who work with us to fulfil our charitable purposes. We require these third parties to comply strictly with data protection laws, and always ensure the appropriate controls and security measures are in place.
We may share your personal information with our trusted partners in order to fulfil our charitable purposes. Currently, the only time we would do this is in order to send out a mailing, where we would share the recipient’s personal information with our print supplier and postal supplier, in order for them to print and fulfil the mailing. We work with a small number of trusted suppliers, and require them to comply strictly with data protection laws and our instructions, and ensure the appropriate contracts and controls are in place.
If you make a payment or donation to us, we need to share your information with our payment processor in order to process the donation. By paying via our payment processor you agree to accept their terms and conditions for the use of their services.
Your rights over our personal information
Under the General Data Protection Regulations you have a number of rights. We are committed to protecting and fulfilling these rights.
Under the General Data Protection Regulations you have a number of rights:
- You have the right to ask us if we have your data, and access a copy of all the information we hold about you. This is called a Subject Access Request
- You have the right to correct any data we hold that you think is inaccurate. You also have the right to ask us to delete your data entirely
- You have the right to ask us to stop processing your data
- You have the right to ask us to give you your data in a common, machine readable format
- You have the right to ask us to stop using your data for specific purposes, for example sending marketing mailings, and processing based on legitimate interest
- You have the right not to be profiled
- You have the right to withdraw consent for us to contact you
- You have the right to lodge complaints to the Information Commissioners Office (ICO.)
If you would like to exercise any of your rights please contact [email protected], write to us or phone us. We will act in accordance with your instructions as soon as reasonably possible, and within a maximum period of one month.
If you wish to lodge a complaint with the ICO, you can contact them here.
How we keep your personal information safe
We sometimes use external companies to process donations on our behalf, for example Payroll Giving agencies. We have contracts in place with these companies which set out our requirements and ensure that personal data is safe and protected.
We sometimes use external companies to process donations or payments on our behalf. Currently, this is when we accept card payments online, sell Christmas cards or when we sign up new Payroll Giving supporters. We undertake strict checks on these companies, and have contracts in place which ensure our expectations and requirements are met, particularly around the management and security of personal data.
If you use your credit or debit card to donate to us online, over the phone or via the post, we ensure this is done safely and securely, and in line with the Payment Card Industry Data Security Standard. Once your donation has been processed, we securely destroy your card details.
This policy was last updated in December 2017.