Dogs for Good values and welcomes all types of feedback. We will:
- Resolve complaints promptly and courteously
- Treat all complaints seriously
- Learn from complaints and feedback
- Treat complaints and feedback in confidence
What to do if you have a complaint
If you are unhappy with any aspect of our work or service, please let us know as soon as possible. You can make a complaint by telephone, letter, email or in person. If you know which department is relevant to your complaint, or the name or job title of an appropriate member of staff, you may address your complaint directly to them.
Click here to contact us by email by clicking here or telephone 01295 252600.
What happens next?
If you complain in person or over the telephone, we will try to resolve the issue there and then. Otherwise, we will acknowledge your complaint within five working days and provide a formal response within three weeks. We hope we can respond more promptly than this, but sometimes it will take time to thoroughly investigate the issue so we can provide an informed response.
If you are not satisfied with our response, you may wish to write to our Chief Executive:
Dogs for Good
Oxon OX17 2BS
If you are not satisfied with the Chief Executive’s response you can contact the Charity Commission for further advice, call 0870 333 0123 or visit www.charity-commission.gov.uk. Alternatively if your complaint is with regards to fundraising you can contact the Fundraising Regulator.