Feedback and complaints

We value your thoughts

At Dogs for Good, we really appreciate hearing from you, whether it’s to tell us what’s going well or to let us know how we could improve. Your feedback helps us learn, grow, and continue making a difference.

We promise to:

• Treat all feedback seriously and with respect
• Respond to complaints promptly and courteously
• Keep all complaints and feedback confidential
• Learn from your feedback to improve our services

How to make a complaint:

If you’re unhappy with any part of our work or service, please let us know as soon as possible. You can make a complaint:

• By telephone
• By letter
• By email
• In person
• Or by filling out the form below

What happens next?

If you complain in person or over the phone, we’ll do our best to resolve the issue straight away. Otherwise, we’ll acknowledge your complaint within five working days and provide a formal response within three weeks. Sometimes it may take a little longer if we need to investigate thoroughly, but we’ll always aim to keep you updated.

If you’re still not satisfied with our response, you can write to our Chief Executive:

Ed Bracher
Chief Executive
Dogs for Good
Blacklocks Hill
Banbury
Oxon OX17 2BS

If the Chief Executive’s response doesn’t resolve your concern, you can contact the Charity Commission for further guidance.

For complaints related to fundraising, you can contact the Fundraising Regulator.