We are passionate about our work, the people we help and the way we train our dogs. We tell their stories in a positive and respectful way to help share how we make a difference. We’re proud of the relationship we have with our supporters. We’ve always been and will always be clear and honest with you.  Our relationship with you, our supporters, is critical to the work we do and we are truly grateful for your support.

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Our values are at the heart of how we operate.

How your gift to us is used ?

Everything we do is driven by our desire to help as many people as we can. Every donation, sponsorship or legacy is put to good use as effectively as possible. We don’t receive any government funding, so raising funds is essential to do the work we do. The money you give us goes to training our dogs and developing our services.

How we fundraise ?

We think carefully about the types of fundraising we do, how much we ask of our supporters or those that fundraise on our behalf, and we do not use aggressive fundraising techniques – this is no doubt why so many supporters have remained loyal to the charity for years and why so many people also volunteer with us.

Please note that we do not undertake any cold-calling fundraising activities – either via the phone or door-to-door.

How we use your details ?

We’re proud of our work and want to tell you about it and hope you’ll tell your friends and family too.  We’ll try to understand the best ways to communicate with you but you’ll always have the choice to unsubscribe from our communications, update your details or choose a different channel.

We don’t pass our supporters details onto any third parties and treat with absolute care any information we are given. Our vulnerable supporter’s policy ensures we are extremely careful about any contact with vulnerable people.

We encourage our supporters to allow us to gift aid any donations as that gives our charity more money without costing you any more.

We are approachable and friendly so if you do have a query please get in touch. We rarely receive complaints but if we do we have a system of logging and recording them so we can learn and improve.24662804410_b82e7dba7a_k